Refund Policy

Our Promise to You

We want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a 30-day return or exchange policy for eligible items.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 30 days of receiving your order.

To qualify, the item must be unopened, unused, undamaged, and returned safely in its original packaging. All original accessories, manuals, packaging materials, and included items must be returned together.

Items that have been opened, used, damaged, scratched, stained, or returned without the original packaging or accessories may not be eligible for a return, exchange, or refund.

For returns or exchanges due to personal reasons, customers are responsible for the return shipping cost. We strongly recommend using a trackable shipping service to ensure the package is delivered safely.

2. Process for Returns

To initiate a return or exchange, please contact us at support@superbox-store.com within 30 days of receiving your order.

Please include your order number and a brief explanation of your request. Once your request is approved, we will provide the return shipping instructions.

Please do not send your item back without contacting us first. Returns sent without prior approval may not be accepted.

3. Refunds

Once we receive and inspect your returned item, we will confirm whether it meets our return requirements.

If approved, your refund will be processed to the original payment method. Please note that original shipping fees, if any, are non-refundable unless the return is due to our error or a defective product.

Refund processing times may vary depending on your payment provider.

4. Defective or Damaged Items

If your item is defective, damaged, or incorrect upon arrival, please contact us immediately at support@superbox-store.com.

We may ask for photos, videos, or other details to help verify the issue. If the problem is confirmed, we will cover the return shipping cost and offer a replacement, exchange, or full refund.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

- Opened items
- Used items
- Damaged items caused by customer handling
- Items missing original packaging or accessories
- Items marked as “Final Sale”
- Returns requested after 30 days of delivery

Please review the product description carefully before purchasing.

6. Exchanges

We accept exchange requests within 30 days of delivery for eligible unopened, unused, and undamaged items.

If you would like to exchange your item, please contact us first at support@superbox-store.com. Once the original item is safely returned and inspected, we will help arrange the exchange based on availability.